Refund And Returns Policy »

Website: https://digitalnasir.com/

1. Overview

DigitalNasir offers digital products and resources, including ebooks, downloadable files, templates, toolkits, and online courses. Some courses or other products listed on our website may be created, owned, hosted, or delivered by third-party providers. Please read the product page and any provider-specific terms before placing an order.

This policy distinguishes courses created and delivered by DigitalNasir from third-party courses sold or promoted through our website. Refund eligibility depends on who provides the course and the terms stated below, subject to any rights that cannot lawfully be excluded or limited.

2. Refunds for courses created and delivered by DigitalNasir

For an online course created and delivered directly by DigitalNasir, you may request a refund within 24 hours of purchase without providing a reason. To request a refund, email digitalnasir20@gmail.com within 24 hours of the purchase and include your order number, course name, and the email address used at checkout.

This 24-hour refund window applies only to courses created and delivered directly by DigitalNasir. It does not apply to courses created, hosted, managed, or delivered by third-party providers, even if those courses are listed or sold through our website.

3. Third-party courses

Third-party courses are created, hosted, managed, or delivered by providers other than DigitalNasir. DigitalNasir does not control the third party’s course content, learning platform, access rules, delivery systems or refund decisions.

The 24-hour refund promise for DigitalNasir courses does not apply to third-party courses. For a refund, cancellation, course-access or course-content concern relating to a third-party course, please refer to the terms of the relevant provider and contact that provider directly. Where appropriate, we may help identify the provider or pass on basic order information, but we cannot promise or authorize a refund on the provider’s behalf.

Nothing in this section removes any consumer right or remedy that cannot lawfully be excluded or limited under applicable law.

4. Downloadable products and digital resources

Unless the relevant product page expressly states otherwise, downloadable products and digital resources are not eligible for a refund solely because you changed your mind, ordered the wrong item, no longer need the product, or did not achieve a particular personal or business outcome.

We will review genuine issues involving duplicate charges, non-delivery, a technical failure that prevents access, a corrupted file supplied by DigitalNasir, or a product that materially differs from its description. Depending on the circumstances, the appropriate resolution may be replacement delivery, restored access, or a refund, where appropriate and permitted by applicable law.

Gift cards, coupons and successfully delivered downloadable items are generally not eligible for change-of-mind refunds unless the product page states otherwise or a remedy is required by applicable law.

5. Delivery and access problems

If you have paid for a DigitalNasir product but have not received it, or a technical issue prevents you from accessing it, contact digitalnasir20@gmail.com. Please allow up to 2–3 working days for us to investigate the issue and attempt to restore delivery or access.

If we are unable to resolve a confirmed delivery or access failure within that period, we will review the circumstances and advise you of the available remedy, which may include a refund where appropriate and permitted by applicable law.

Before contacting us, please check your spam or junk folder, confirm that you entered the correct email address at checkout, and make sure your device and software support the file format or system requirements stated on the product page. For third-party courses, access issues may need to be resolved by the relevant provider.

6. Third-party products and technical support

Some products offered through DigitalNasir may be developed or maintained by third-party creators or companies. Unless a product page expressly states otherwise, DigitalNasir does not alter the functionality of third-party products, develop custom features for them, or fix bugs in the original developer’s software, plugin, theme, or service.

Our technical support for third-party products may be limited. We may be able to assist with basic order, download, or access questions, but we do not guarantee installation, configuration, compatibility, or troubleshooting support beyond what is expressly stated on the relevant product page.

A request for custom development, a new feature, a change in product functionality, or a fix to a bug that must be addressed by the original developer does not, by itself, constitute a delivery failure. This does not affect any remedy that may be required by applicable law where a product is defective or materially different from its description.

7. How to request a refund or report a problem

For a DigitalNasir course refund request or a DigitalNasir product delivery/access issue, email digitalnasir20@gmail.com and provide:

· Your order number, if available.

· The product or course name and purchase date.

· The email address or phone number used at checkout.

· A short description of the issue, including screenshots or error messages where useful.

For a third-party course refund, contact the course provider directly and follow that provider’s refund procedure. For your security, do not email passwords, full payment-card numbers, or other sensitive account credentials.

8. Review and processing of approved refunds

We will review requests that fall within DigitalNasir’s responsibility and inform you of the outcome. If a refund is approved by DigitalNasir, it will normally be issued to the original payment method. Please allow approximately 3–7 working days after approval for processing. The time required for the funds to appear in your account may depend on your bank, card issuer, or payment provider.

For third-party courses, any refund decision and processing timeline are determined by the relevant provider, subject to applicable law.

9. Customer support hours

For DigitalNasir refund, delivery, and order-related questions, contact digitalnasir20@gmail.com. Our support hours are Monday to Friday, 10:00 AM to 5:00 PM India Standard Time, excluding public holidays. Messages received outside these hours will be handled during the next available support period.

10. Updates to this policy

We may update this Refund and Returns Policy from time to time to reflect changes to our products, processes, or legal obligations. The current version will be published on this page. Any update remains subject to rights and obligations that cannot lawfully be excluded or changed.